Availability of the site
We have taken every care in the preparation of the Site. However, as certain technical matters may be beyond our control, we cannot guarantee that you will have uninterrupted access to the Site at all times.
Information on the site
The information on the Site has been included in good faith for general informational purposes only. It should not be relied upon for any specific purpose and no representation or warranty is given as to its accuracy or completeness.
Ownership of materials on the site
Raw beauty Ltd is, unless otherwise stated, the owner of all copyright and database rights in the Site and its contents. You may not publish, distribute, extract, re-utilise, or reproduce any part of the Site in any material form (including photocopying or storing it in any medium by electronic means) other than in accordance with the limited use licence set out in our copyright notice or as permitted by the Copyright Designs and Patents Act 1988 or the Copyright and Rights in Databases Regulations 1997 as applicable or any equivalent legislation as may apply in your country.
Disclaimer of warranties and liability
To the fullest extent permitted by law all warranties (express or implied) in respect of the Site and the content of and your use of the same are excluded.
Except in the case of death or personal injury caused by our negligence, to the fullest extent permitted by law we exclude all liability to you in respect of your use of this Site.
Amendments of the terms
We reserve the right to amend these Terms without notice to you from time to time. Any such amendment shall be effective once the revised terms have been posted on the Site.
These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the non-exclusive jurisdiction of the English Courts.
This Site is operated by Raw beauty Ltd (registered number 6334869)
Purchasing Raw beauty Products
Details of the products available for purchase (including their price) are set out on Raw beauty Online Shop. Raw beauty takes all reasonable care to ensure that all details, descriptions and prices of products appearing on Raw beauty online shop are correct at the time when the relevant information is placed onto Raw beauty online shop. Although every effort is made to keep Raw beauty Online Shop as up to date as possible, the information appearing at a particular time may not always reflect the position exactly at the moment you place an order.
- Once you have selected the products you wish to order, click on the “Checkout” button at the end of the checkout process. - Once you have clicked on the “Checkout” button we obtain an authorisation from your Credit card company for the amount detailed on the order summary page. We are not taking funds from your card at this stage, although the amount available for you to spend will be reduced by the authorisation. This is a normal process with the banks. If your credit card should not give an authorisation, your order will not be processed further. - Raw beauty will E-mail you to confirm your product order has been received. - Raw beauty will E-mail you again to confirm that the products you have ordered are being shipped to you. - A contract of sale for the products you have ordered is concluded between you and Raw beauty only upon those products being shipped to you.
Raw beauty may refuse or be unable to process your order if:
- The product you ordered is discontinued or no longer available - Your credit card does not give authorisation for the payment of the purchase price -
If you are returning an item because of an error on our part or because it is damaged, we will be very happy to issue a refund or replacement. Please notify us within a period of 7 days from the day you received your delivery of products. Telephone us on 0208 519 3485 we will then provide you with a Return Authorisation Number (RAN). Please provide full details of your order number, the product(s) that are being returned & a brief description of why the products are being returned. Any notice given by you after this period shall not entitle you to return your product(s) or receive a refund. Please note that we cannot accept returned product(s) that have been opened or used. All returns must be in their original packaging and original condition. Your statuary rights are not affected. Once you have your RAN number you then have 14 days of which to return your products.
Post your product back to us by recorded/signed for deliver
For your security, please return your products with a reliable courier and retain your order information. Unfortunately, we can not accept liability for products lost or damaged in transit when dispatched to you via Royal Mail - Standard Air Mail Raw beauty Ltd is not responsible for Returned product(s) damaged or lost in transit
RETURNS & REPLACEMENTS 1. Any discrepancies must be reported within 7 days of receiving your order. It is important to note the name of your Sales Consultant who has dealt with your return. Any discrepancies with your order will be logged in our system for quick reference so that we can better manage your account. No returns or exchange will be allowed after 7 days from receipt of your order. 2. Any problems reported after 7 days which are not the fault of Raw Beauty will l incur a 20% re-stocking fee. If a return or refund is necessary, this must fall within 2 months of the invoice date. Returns will not be accepted beyond 2 months. 3. If an error has been made by Raw Beauty with regards to a written order, either invoicing or packing, we will gladly pay for return shipment. If customer requires urgent re-despatch, it will be necessary to pay for goods at the time the re-order is lodged, which will then be credited/refunded when we receive the returned goods. 4. Errors made by clients when placing their order can be returned if reported within 7 days and products are unopened. This will incur the 20% restocking fee. This includes change of mind returns also. Goods must arrive in re-saleable condition. Return freight will be at customer\\\'s expense. 20% Restocking Fee covers costs of time and labour involved with returning goods to the warehouse. 5. Goods must be re-packed carefully for return and the package must include a letter identifying your invoice number, name, contact information as well as why the goods are being returned. Whether you require a credit or a replacement, it is extremely important to provide as much detail as possible about what you are returning so that the return can be processed accurately & promptly. Copyright Raw beauty Ltd. All Rights Reserved. Reproduction prohibited other than in accordance with the following copyright notice and limited reproduction permissions.
The contents of these pages are © Raw beauty Ltd. Reproduction of part or all of the contents in any form is prohibited.
No part of the website including wording and photography of Raw beauty Shop may be reproduced on or transmitted to or stored in any other web site or other form of electronic retrieval system.